Clarified ACE Rules came into effect on 14 October 2024. These rules apply to students commencing HSC courses from Term 4 2024, for students sitting for HSC exams in 2025, and for students receiving the RoSA from October 2024.
For students sitting for HSC exams in 2024, the previous ACE Online rules continue to apply.
To learn more about how NESA has clarified the ACE Rules, refer to the information sheets.
Contact
Street address: 117 Clarence Street, Sydney NSW 2000
Postal address: GPO Box 5300, Sydney NSW 2001
Hours of operation: 8.30 am to 5.00 pm Monday to Friday
Who to contact about ACE Rules
Achieving the RoSA / HSC
Achieving the RoSA
For enquiries about retrospective satisfaction of eligibility requirements for Year 10 or the RoSA, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For enquiries about appealing NESA’s decision to withhold the RoSA, please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
For enquiries about appealing NESA’s decision to withhold the RoSA, please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
Achieving the HSC
Please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
Please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
For enquiries about appealing NESA’s decision to withhold the HSC, please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
Assessment, results, and appeals
Formal assessment programs and tasks
For enquiries about formal assessment programs, please contact Quality in Credentialling by email at qc@nesa.nsw.edu.au.
For enquiries about formal assessment programs, please contact Quality in Credentialling by email at qc@nesa.nsw.edu.au.
For enquiries about formal assessment programs, please contact Quality in Credentialling by email at qc@nesa.nsw.edu.au.
For enquiries about adjustments for students with disability, please contact Diversity, Curriculum Standards by email curriculum@nesa.nsw.edu.au.
Calculating and confirming submitted marks and grades
Please contact Quality in Credentialling by email at grademonitoring@nesa.nsw.edu.au.
Please contact Quality in Credentialling by email at qc@nesa.nsw.edu.au.
Please contact Quality in Credentialling by email at qc@nesa.nsw.edu.au.
Please contact Quality in Credentialling by email at qc@nesa.nsw.edu.au.
Please contact Quality in Credentialling by email at qc@nesa.nsw.edu.au.
Please contact Quality in Credentialling by email at qc@nesa.nsw.edu.au.
Allocating and submitting Stage 5 grades
Please contact Quality in Credentialling by email at grademonitoring@nesa.nsw.edu.au.
Retaining student work samples and assessment activities
For enquiries about submitting work samples in Schools Online, contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For enquiries about retaining work samples, contact Quality in Credentialling by email at grademonitoring@nesa.nsw.edu.au.
For enquiries about submitting work samples and corresponding assessment activities in Schools Online, contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For enquiries about retaining work samples and corresponding assessment activities, contact Quality in Credentialling by email at grademonitoring@nesa.nsw.edu.au.
HSC practical exams
For enquiries about developing HSC practical exams safely, email studentsupport@nesa.nsw.edu.au.
For enquiries about certifying and submitting HSC projects, submitted works and performances, email studentsupport@nesa.nsw.edu.au.
HSC results services
Students inquiring about their HSC results may contact the HSC Results Inquiry Centre on 1300 138 323.
Principals inquiring about HSC results may contact the contact the Quality in Credentialling on (02) 9367 8158 or by email ari@nesa.nsw.edu.au.
Course commencement, entries and eligibility
Preliminary and HSC course commencement
For general curriculum enquiries contact curriculum@nesa.nsw.edu.au.
For advice about starting Preliminary or HSC courses please contact Manager, Liaison Unit on (02) 9367 8387 or by email at liaisonteam@nesa.nsw.edu.au.
Course eligibility
Please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
Course entries, changes and exclusions
Please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
Please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
Please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
Please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
Please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For advice regarding students in atypical circumstances please contact Manager, Liaison Unit on (02) 9367 8387 or by email at liaisonteam@nesa.nsw.edu.au.
For general curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
Course completion, non-completion and appeals
Course completion
For enquiries about course completion in Stage 5, please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
For further information, please contact your region’s NESA Liaison Officer on (02) 9367 8387 or by email liaisonteam@nesa.nsw.edu.au.
For enquiries about course completion in Preliminary and HSC courses, please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
For further information, please contact your region’s NESA Liaison Officer on (02) 9367 8387 or by email liaisonteam@nesa.nsw.edu.au.
Non-completion and appeals
For enquiries about non-completion determinations and appeals, please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
For further information, please contact your region’s NESA Liaison Officer on (02) 9367 8387 or by email liaisonteam@nesa.nsw.edu.au.
Curriculum requirements
Curriculum requirements
For general curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
Requirements for SDBECs and UDBECs
Please contact Board Endorsed Courses and Programs by email at curriculum@nesa.nsw.edu.au.
Disability provisions and appeals
Disability provisions program
Please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
HSC exam operations
Conducting HSC exams
For enquiries about conducting HSC exams, including clarification on the eligibility requirements for exam staff, please contact NESA on 1800 200 955 or by email at presidingofficers@nesa.nsw.edu.au.
Completing HSC exams
Please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
HSC minimum standard
Demonstrating the HSC minimum standard
For Minimum Standard enquiries including HSC minimum standard illness/misadventure, email LNsupport@nesa.nsw.edu.au or phone 1800 200 955.
Administration of the HSC minimum standard tests
For Minimum Standard enquiries including HSC minimum standard illness/misadventure, email LNsupport@nesa.nsw.edu.au or phone 1800 200 955.
For Minimum Standard enquiries including HSC minimum standard illness/misadventure, email LNsupport@nesa.nsw.edu.au or phone 1800 200 955.
For Minimum Standard enquiries including HSC minimum standard illness/misadventure, email LNsupport@nesa.nsw.edu.au or phone 1800 200 955.
For enquiries about malpractice or disability provisions, email studentsupport@nesa.nsw.edu.au.
Conducting HSC minimum standard tests
For Minimum Standard enquiries including HSC minimum standard illness/misadventure, email LNsupport@nesa.nsw.edu.au or phone 1800 200 955.
For enquiries about malpractice or disability provisions, email studentsupport@nesa.nsw.edu.au.
For Minimum Standard enquiries including HSC minimum standard illness/misadventure, email LNsupport@nesa.nsw.edu.au or phone 1800 200 955.
Principals requesting an inquiry into a minimum standard test result must email msr@nesa.nsw.edu.au in accordance with the rules.
Illness/Misadventure and appeals
Illness/Misadventure program
Please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
Integrity of HSC school-based assessment and exams
Malpractice
Please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
All My Own Work
For enquiries about AMOW or malpractice, email studentsupport@nesa.nsw.edu.au.
Non-serious attempts
Please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
Life Skills
Life Skills in Stage 5
For general curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
For general curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
For general curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
For general curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
For enquiries about course completion for courses based on Life Skills outcomes and content, please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
For further information, please contact your region’s NESA Liaison Officer on (02) 9367 8387 or by email liaisonteam@nesa.nsw.edu.au.
For general curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
Life Skills in Stage 6
For general curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
For general curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
For general curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
For general curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
For enquiries about course completion for Life Skills courses, please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
For further information, please contact your region’s NESA Liaison Officer on (02) 9367 8387 or by email liaisonteam@nesa.nsw.edu.au.
For general curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
Pattern of study
Pattern of study
For enquiries about pattern of study, please contact Manager, Liaison Unit on (02) 9367 8387 or by email at liaisonteam@nesa.nsw.edu.au.
Accumulating and/or repeating courses
For advice regarding accumulating and/or repeating courses please contact Manager, Liaison Unit on (02) 9367 8387 or by email at liaisonteam@nesa.nsw.edu.au.
Students with atypical circumstances
Students accelerating into a course(s)
For general curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
Compressed curriculum
For enquiries about compressed curriculum, please contact your region’s NESA Liaison Officer on (02) 9367 8387 or by email liaisonteam@nesa.nsw.edu.au.
Credit transfer and RPL
For credit transfer enquiries, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For RPL enquiries, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
External provider
Registered and accredited non-government schools seeking approval from NESA to outsource more than a minority of courses, must contact the School Registration Unit on (02) 9367 8866 or by email at schoolrego@nesa.nsw.edu.au
For enquiries about entering student data in Schools Online for students undertaking study with an external provider, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For enquiries about entering student data in Loading... for students undertaking study with an external provider, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For enquiries about entering student data in Loading...for students undertaking study with an external provider, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
Granting leave during an HSC course
For advice about granting leave to an HSC student, please contact Manager, Liaison Unit on (02) 9367 8387 or by email at liaisonteam@nesa.nsw.edu.au.
Self-tuition
For further information about self-tuition, please email Student Records at records@nesa.nsw.edu.au.
Study with an outside tutor
For enquiries about studying with an outside tutor, please contact Manager, Liaison Unit on (02) 9367 8387 or by email at liaisonteam@nesa.nsw.edu.au.
To seek approval from NESA to authorise the study of more than two Stage 5 courses with an outside tutor in any calendar year, please email Student Records at records@nesa.nsw.edu.au.
For enquiries about studying with an outside tutor, please contact Manager, Liaison Unit on (02) 9367 8387 or by email at liaisonteam@nesa.nsw.edu.au.
For enquiries about studying with an outside tutor, please contact Manager, Liaison Unit on (02) 9367 8387 or by email at liaisonteam@nesa.nsw.edu.au.
Transferring, withdrawing, and entering students
For enquiries about Schools Online and student entries, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For enquiries about Schools Online and student entries, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For enquiries about home schooling, please contact Home Schooling by email at homeschooling@nesa.nsw.edu.au.
For enquiries about Schools Online and student entries, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For enquiries about home schooling, please contact Home Schooling by email at homeschooling@nesa.nsw.edu.au.
For enquiries about Schools Online and student entries, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For enquiries about home schooling, please contact Home Schooling by email at homeschooling@nesa.nsw.edu.au.
VET
VET curriculum requirements
For enquiries about VET curriculum, VET courses, and students with disability, please email curriculum@nesa.nsw.edu.au.
For VET curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
VET entries and exclusions
For course entry and Schools Online enquiries, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For VET curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
Entering VET units of competency and outcomes in Schools Online
For enquiries about entering VET units of competency and outcomes, please contact VET Records by email vetrecords@nesa.nsw.edu.au.
Credit transfer, RPL, and VET
For credit transfer towards the HSC enquiries, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For enquiries about credit transfer and/or RPL within VET courses developed or endorsed by NESA, please contact the Vocational Education team by email at curriculum@nesa.nsw.edu.au.
VET assessment requirements
For enquiries about formal assessment programs, please contact Quality in Credentialling by email at qc@nesa.nsw.edu.au.
For enquiries about VET competency-based assessment, VET courses, and students with disability, please email curriculum@nesa.nsw.edu.au.
For Schools Online VET data enquiries, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
VET course completion
For enquiries about course completion for VET courses, please contact Student Support on (02) 9367 8117 or by email at studentsupport@nesa.nsw.edu.au.
For further information, please contact your region’s NESA Liaison Officer on (02) 9367 8387 or by email liaisonteam@nesa.nsw.edu.au.
VET credentialling
For RoSA and HSC credential enquiries, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For VET credential enquiries, please email vetrecords@nesa.nsw.edu.au.
For VET curriculum enquiries, please email curriculum@nesa.nsw.edu.au.
For enquiries about the award of the RoSA and HSC, please contact Student Records on (02) 9367 8001 or by email at records@nesa.nsw.edu.au.
For VET credential enquiries, please email vetrecords@nesa.nsw.edu.au.