7–10Work Education 7–10 Syllabus (2025)

Types of communication used in the workplace

The skills needed for effective communication and collaboration in the workplace, including active listening and recognising diverse perspectives

Protocols and processes that contribute to effective communication and collaboration in the workplace

The purpose of work meetings and meeting procedures

Types of feedback used in the workplace and the importance of feedback for self-improvement

The benefits of effective communication and collaboration in the workplace

The importance of clear and professional communication in career growth

The benefits of networking for career development

Characteristics of intercultural communication and collaboration, including cultural sensitivity, nonverbal communication awareness and reciprocal intercultural understanding

The importance of intercultural communication and collaboration in the workplace

Strategies for effective intercultural communication and collaboration in the workplace

The role of interpreters and translators in a range of workplaces

The benefits of effective intercultural communication and collaboration processes for employers and employees

The use of technology for workplace communication and collaboration

Professional etiquette when using technology for workplace communication and collaboration

Current and emerging technologies in relation to communication and collaboration and their impact on work practices

The role and impact of different forms of social media platforms used in workplaces

The types and uses of assistive technology (AT) that enhance communication and collaboration in the workplace

The benefits and challenges associated with using technology as a communication and collaboration tool in the workplace

Effective communication and collaboration techniques to build rapport with customers and clients

Conflict resolution and problem-solving skills to manage complaints from customers and clients

Types and benefits of digital tools for positive customer and client interaction

Examine and practise communication and collaboration skills in hypothetical and real-world work situations

Investigate a current issue in relation to communication and collaboration in the workplace and communicate findings using subject-specific terminology in written, oral, visual or multimodal form

Create written texts to explain and analyse aspects of workplace communication and collaboration